Consumer Care Division:

Consisting of the Screening & Assessment and Case Management units, it is our biggest division in terms of both personnel and funding. The Screening and Assessment unit handles over 8,000 incoming requests for assistance each year and over 1,400 in-depth assessments in the homes of older adults, with care plans and advice to help them stay safe and healthy in their own homes.
The Pre-Admission Review staff check the appropriateness of nursing home placement for nearly 6,000 people annually.

Our Case Management unit has over 25 employees and three supervisors. All of our Case Managers are either Registered Nurses or Licensed Social Workers. A majority of them work in our statewide PASSPORT program. Each Case Manager maintains contact and guides service delivery for 60-65 people at a time. We serve over 2,000 older adults each year, with a current caseload
of over 2,000 at any given time. Case-managed programs also include the Special Population Unit, which operates Care Coordination, Residential State Supplement, and numerous cooperative & outreach projects.

Quality & Planning Division:

The Quality & Planning division negotiates and monitors our 100+ performance-based contracts and grants, ensuring the highest possible performance and services for consumers and safeguarding the use of taxpayer dollars. Our grant-based programs serve about 40,000 older people with services like meals-on-wheels, homemakers for the homebound, and personal care aides for the disabled.

The division is also responsible for general liaison with local communities, groups and organizations, including community relations, coordination of new and/or special programs; consultation, referral and advisory services for organizations; professional and paraprofessional training programs; and development and/or management of special grants, outreach initiatives and business assistance opportunities.

Our ‘Caring for Caregivers’ education program operate out of this division, providing hundreds of learning and advisory opportunities each year. “Outreach” participation at dozens of community events, health fairs & county fairs helps make people aware of AAA9 as a resource. This divison also administers the Housing program, working with community organizations to provide resources for emergency home repairs and accessibility modifications for older adults.

Administrative Services Division:

Sound management of the capital and financial resources, accurate billing and data reporting, compliance with all legal and fiscal requirements, Information Technology (IT) and Human Resource functions are the primary responsibilities of the Administrative Services Unit. The Administrative Services Division handles all budgeting and accounting procedures, including financial management for over 100 performance-based grants and contracts. They budget and administer over $25 million in Federal, State and local funding for services and programs, including monthly billings and payments for over 100 vendors.

The Information Technology unit maintains over 100 desktop & laptop computers, with over a dozen different software packages, annually processing over 1,200 billing invoices and maintain federally-required records on over 18,000 past and current clients.

This unit also handles all personnel and fleet management for our 13 company vehicles and facilities management for our leased space. The unit acts as AAA9 liaison between staff and Gary Rubel Inc., the building owner. AAA9 employs 70 full-time staff members and 2 part-time grant funded positions. We our responsible for personnel records, maintaining attendance and leave records, employee fringe benefits package, generates and monitors all personnel policies and procedures and develops and maintains the Agency’s affirmative action plan and equal employment opportunities.

Support Staff

In addition to our committed and dedicated Executive, Supervisory, and Professional Staff, we
are also most fortunate to have an equally dedicated and efficient support staff. Without their
behind the scenes efforts, AAA9 would not be able to accomplish or carry out its primary mission
of helping older adults. Our office manager, secretaries, case aides, unit assistants, receptionist,
IT Technicians, accounting clerks, CRISE aide, and service schedulers keep us moving
forward in an effective and efficient manner. They have greatly contributed to the success of
AAA9 and play an important role in the future. They also develop and distribute a quarterly newsletter and distributes all agency press releases pertaining to agency accomplishments, aging network news and advocacy events.